Refund policy

We accept returns for products purchased in the last 30 days that are unopened, do not require refrigeration, and are not light sensitive. Please contact us if you have any questions.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase. You are responsible for return shipping costs.

To start a return, you can contact us at contact@truepotentialhealth.com. Please note that returns will need to be sent to the following address:

1024 8 St E, Saskatoon, SK, S7H 0R9, Canada

If your return is accepted, you will need to package and ship the products back to us. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at contact@truepotentialhealth.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please contact us if your package is lost or damaged in transit.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@truepotentialhealth.com.